Shipping Policy

Effective Date: July 22, 2025

Company: Yuxiz Tech LLC

Website: www.keeniod.com

1. Shipping Coverage

We ship our products across Spain and all EU countries. Orders can be delivered to a selected address (home, office, etc.). Please note that we do not ship to P.O. boxes.

2. Processing and Delivery Times

Most orders are processed within 24 hours. Some products may require up to 72 hours depending on availability and product type.

Estimated delivery times:

Spain: 2–3 business days
European Union: 3–6 business days

Exact delivery timelines will be displayed at checkout and confirmed via email after your order is placed.

3. Shipping Costs

Shipping includes express delivery, tracking, and mandatory signature to ensure safe receipt.

We offer:

Free shipping on selected or promotional products
Standard shipping fees for other items, shown during checkout based on country and product type

After your order is confirmed, you will receive full details regarding the shipping method and any applicable costs.

4. Order Tracking

Once your order is shipped, you will receive a confirmation email containing a tracking number and link to track your parcel in real time.

5. Returns and Exchanges

If you wish to return a product, please ship it to the following address:

Yuxiz Tech LLC
1209 Mountain Rd Pl NE STE R,
Albuquerque, NM 87110, USA

Return conditions:

The customer is responsible for return shipping costs
Shipping fees are non-refundable
The cost of return shipping may be deducted from your refund
We recommend using a trackable or insured shipping method
We are not responsible for lost or damaged returned items

6. Delivery Issues or Delays

Although we work with reliable couriers, delays may occur due to customs, holidays, severe weather, or unforeseen courier issues. If your order is not delivered within the expected timeframe, contact us at info@keeniod.com.

7. Damaged or Incorrect Items

If you receive a damaged or incorrect product, please notify us within 48 hours of delivery. After reviewing your case, we will arrange a replacement or refund when appropriate.